Unfolding Your Next Role
Are you the kind of person who enjoys solving problems, talking to people, and making complex things simple? Do you speak fluent English and feel comfortable guiding others through technical topics? If so, we might have the perfect role for you!
We’re looking for a Customer Support Engineer to support our growing SaaS product. You’ll be the bridge between our technology and our clients—helping them succeed, answering their questions, and ensuring they get the most out of our solution. This is a great opportunity for someone who enjoys working with both people and technology and isn’t afraid to speak up.
Your Daily Missions
- Delivering high-quality technical support to clients across the EMEA region.
- Maintaining and supporting SaaS-based web applications.
- Managing and resolving support requests in accordance with the agreed Service Level Agreement (SLA).
- Providing remote assistance and acting as the incident owner in direct customer interactions.
- Taking responsibility for critical and major incidents affecting EMEA clients.
- Keeping users regularly updated to ensure they are fully informed about incident progress.
- Overseeing issues from identification to resolution, ensuring high customer satisfaction.
- Collaborating with engineers and developers to meet project deadlines.
- Creating and updating the Knowledge Base.
- Working closely with other technical teams, external vendors, and client-side technical teams.
- Analyzing customer issues to identify trends and provide feedback to both customer and technical teams.
- Proactively notifying and managing customer-reported issuesp.
The Essentials We’re Seeking
- Phone and email support for customers’ teams and partners with software solutions.
- Responsibility for incidents’ management in a timely manner and providing solutions to a variety of problems of moderate scope and complexity (based on SLAs).
- Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
- Provide regular updates to users to ensure they are fully informed about the development progress.
- Keeping our Knowledge Base and technical documentation up to date.
- Fluency in English (C1 level) as we work in an international team.
- Weekend on-call coverage will be required as part of a rotating schedule.
Practice Lead
Tomasz Szczepaniak
Production Support Technical Lead at CSHARK. Our shark, which apart from shooting and offroad, also has a passion to establish customer service of the highest quality.
Our
Benefits
At CSHARK, it’s not about trendy perks or the latest gaming console in the lounge. Based on feedback from our team, what truly counts is an environment conducive to focused work, structured processes, and continuous skill development. We prioritize what genuinely enriches the daily work experience, ensuring that every moment spent with us is both productive and fulfilling.
100% remote work
Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.
Flexible hours
Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.
International projects
Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Business english lessons
Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Participation in charity actions
Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.
In-house technology workshops
Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.
100% remote work
Harness the power of technology with our remote-first approach. Work from the comfort of your space while staying connected and collaborative.
Flexible hours
Find your rhythm with hours that align to your lifestyle. We understand that productivity isn’t confined to the typical 9-to-5.
International projects
Engage in projects that transcend borders. Experience the thrill of working with diverse teams and clients from different parts of the world.Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Business english lessons
Navigate the global tech landscape with ease. Enhance your communication skills with our tailored Business English sessions.
Participation in charity actions
Connect with the community and contribute to causes that matter. Join us in various charity initiatives and be a part of change that extends beyond business.
In-house technology workshops
Stay at the forefront of technology. Dive deep into topics, refine your skills, and learn from peers through our regular tech workshops.
Recruitment process
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Chat with Our Recruiter
Kick off your CSHARK adventure with an initial interview. This is a great opportunity for us to get to know each other better and for you to ask any preliminary questions.
Show Your skills
Depending on the role, you’ll either engage in a technical interview or take on a specific task. This stage allows us to understand your expertise and offers you a glimpse into the challenges you might tackle at CSHARK
Meet the Team
This is where the magic happens. Engage with a potential supervisor, your future team, or even a client. It’s a deep dive into your prospective role and a chance to grasp the collaborative spirit of CSHARK.
Crafting Your Offer
Once we recognize the mutual fit, we’ll discuss the specifics of your offer. We believe in crafting a package that respects your skills, experience, and aspirations.
Onboarding Preparation
Once you’re set to join us, our team crafts a tailored onboarding plan. This includes setting up your tools and accounts, scheduling introductions to key team members, and organizing orientation sessions to make your integration seamless and efficient.
Explore the Heartbeat of CSHARK
Discover the essence of our guilds’ expertise, advanced tools and tech stack, and our real-world successes. Delve into impactful case studies and hear genuine insights from our team
Get to Know How We Work